FAQ’S

No work is insignificant. All labour that uplift humanity has dignity and importance.

MASWALI YANAYOULIZWA MARA KWA MARA

Frequently Asked Questions

Employees can pay for comprehensive training on best practices for home and personal care services, as well as ongoing training to ensure their skills are up to date.

We conduct thorough background checks on all potential employees, including criminal history checks, drug screenings, and thorough reference checks.

No, the vetting fee is non-refundable, even if you decide not to pursue employment with us after completing the vetting process.

Please reach out to our administrator with any questions or concerns regarding the vetting fee or the vetting process in general. Go to the contact us page for contact details.

We understand that circumstances can change, and for that reason, resignation is an option for all employees. However, we do require our employees to provide at least two weeks' notice before resigning.

In the event that you resign before the end of your contract, you may be subject to penalties, including forfeiture of certain benefits accrued during your employment.

While we hope that all of our employees will complete their contracts, we do reserve the right to terminate employment for any reason, including poor performance, misconduct, or violation of company policies.

If you are terminated before the end of your contract, you may forfeit certain benefits accrued during your employment.

We encourage our employees to review their contracts thoroughly before signing and to ask any questions they may have about the terms and conditions. If there are concerns, our HR department can address them on a case by case basis.

If you wish to resign, please provide the appropriate notice to your supervisor or HR representative. They will provide guidance on the resignation process and any penalties that may apply.

Please notify our HR department immediately if there is an issue with your salary, including incorrect or missing pay. We will work with your employer to address the issue as soon as possible.

While we make every effort to ensure that all employees receive their salaries on time, there may be circumstances that the salaries delay. If this occurs, we will notify your employer to resolve the issue promptly.

The safety and well-being of our employees is of utmost importance to us. If you are experiencing abusive behavior from your employer, please report the situation to our HR department immediately. We will work to address the situation promptly and provide support as needed.

We take all reports of abusive behavior seriously, and we will work with you to ensure that you feel safe and supported throughout the process. This may include counseling, relocation, or other actions as necessary.

No, retaliation against an employee who has reported abusive behavior by an employer is strictly prohibited and all your complains are treated with high confidentiality

Abuse can take many forms, including physical, emotional, and verbal abuse, harassment, bullying, and discrimination. If you feel that you are experiencing any form of abuse, please report it to the HR department immediately.

We take all complaints of abusive behavior seriously and investigate them thoroughly to determine the appropriate action. This may include abitration or termination of employment, depending on the severity of the situation.

We take all allegations of abusive behavior seriously and encourage you to report any suspicions or concerns to our HR department immediately. We will investigate the situation thoroughly and take appropriate action to ensure the safety and well-being of our employers.

Abusive behavior can take many forms, including physical, emotional, and verbal abuse, as well as harassment, neglect, and financial exploitation.

Our home care employees undergo rigorous screening and selection processes to ensure that they meet the necessary qualifications and possess the right skills and experience for the job. These qualifications may include a certain level of education and experience in home-care, as well as a clean criminal background check.

We evaluate potential home care employees through a combination of interviews, reference checks, and skill assessments. This process helps us to identify individuals who match our employer's values and commitment to quality care.

We consider a variety of factors when matching home care employees with clients, including compatibility of personalities, skill set, and language ability, among others.

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Yes, we offer ongoing support and supervision for all of our home care employees. This includes regular check-ins, training opportunities, and support from our HR department.

We monitor our home care employees closely to ensure that they are providing the highest quality of care. This includes regular employer satisfaction surveys, spot checks, and other monitoring techniques. We also encourage open communication between employers and their service providers to ensure that needs are being met appropriately.

If you are dissatisfied with the quality of service provided by your employee, please contact our HR department immediately. We will work with you to rectify the situation and, if necessary, find a suitable replacement as soon as possible.

While we cannot guarantee that a specific employee will be available, we will strive to find a replacement who meets your specific needs and preferences.

Before hiring service providers, we require employers to provide us with a copy of their valid government-issued identification card, or a driver's license or passport. Please check the registration page for any addditional requirements

We require employer identification documents to verify the identity of our clients and ensure the safety and security of our service providers.

We require that the identification documents be valid and not expired. We also reserve the right to request additional documentation if necessary.

Employers are required to submit these documents during the application process. Failure to provide the necessary documentation may result in a delay in processing the application. Employers cannot hire employees before their documents are verified.

We take the security and confidentiality of our clients' and service providers' personal information very seriously. All documents are stored in secure locations, and access is restricted to authorized personnel only.

We request that employers submit clear and legible copies of their identification documents. We also ask that they securely transmit the documents to us through our website to prevent any unauthorized access.

We require employers to sign a contract before hiring our service providers to ensure that all parties are aware of the terms and conditions of the agreement. This helps to clarify expectations and responsibilities and prevents misunderstandings or disputes down the line.

Our contract includes terms relating to the type of services to be provided, the payment agreement, the length of the contract, and any additional terms or conditions specific to the employer's needs.

Yes, we encourage employers to discuss their specific needs and requirements with employees, in order to draft a contract that fits your individual situation.

Yes, the contract is legally binding and serves as a written agreement between the employer and Nyarai Homecare Services.

The length of the contract varies depending on the specific needs of the employer. We typically offer flexible contract terms to accommodate the changing needs of our clients.

If you need to terminate the contract early, please contact us as soon as possible to discuss the situation. Depending on the circumstances, there may be fees or other terms that apply to early termination.

Absolutely, we encourage employers to discuss their individual needs and preferences with us, and we will work with you to tailor our services to fit your specific needs.

Yes, we offer both scheduled and as-needed services to accommodate the individual needs and preferences of our clients.

Yes, we welcome suggestions from employers and clients for new services that may better meet their individual needs and preferences. Please make service suggestions on our contact page. Pick the subject and name the services.

We will conduct a thorough review of any suggested services to ensure that they are safe, appropriate, and aligned with our commitment to providing the highest level of quality care to all of our clients.

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